We have international delivery.

We ship to every country in the world (except Belarus, Kazakhstan, Kyrghyzstan, Russia, North Korea, Ukraine, Venezuela and Armenia).

The Total at checkout in our online store includes all taxes, fees and VAT.

We offer free international shipping if your order is over a certain amount. This varies from region. See table below. If your order is under the qualifying amount, shipping cost will be added to the total at checkout.

Delivery time in Norway:

We aim to ship your products as fast as possible. All orders are usually shipped the same day or next business day. Standard delivery time is 2-5 days, but orders to North of Norway may take a bit longer. We ship domestic with PostNord. PostNord will contact you on SMS or e-mail with delivery information.

Delivery Time Internationally:

Our international orders are shipped with DHL Express and have an average delivery time of 3-8 work days. (1-3 days processing, 2-5 days shipping). DHL will contact you on SMS with delivery information and delivery method as soon as your package has left our warehouse.

Tracking shipment

Tracking details will be sent to the email and/or SMS you have provide us.

If your package has not arrived within the expected time, please contact us.

At Non-stop dogwear we are dedicated to developing high quality and functional gear. However, we are aware that deficiencies or faults can occur on a product from time to time. If a product fails due to deficiencies or faults in production or materials, we will provide you with spare parts, repair the product for free or will offer you a voucher for the full amount of the original price up to two years after the date of purchase. Proof of purchase, indicating when and where you purchased the product, can be asked to process the warranty claim.

Register your claim here.

You must provide us with a claim no later than two months after you discover the deficiency of fault. Remember that a limited warranty is restricted to the original buyer of the product only. Non-stop dogwear shall decide whether a product needs repair or will be refunded with a voucher.

Not covered by the warranty is normal wear and tear, damages caused by accidents, incorrect use, laundering, dogs chewing, fire, sharp edges (fences, rocks, skis etc.) and natural break down of colors and materials over time.

If the product requires repair but is not covered by warranty, we highly recommend proceeding with a repair. Often, you can easily fix your product by replacing the damaged component with one of our spare parts. Feel free to consult a tailor or reach out to our customer support team for guidance on how to repair your product.

Get your spare parts or find more information around spare parts here.

You can find your revocation and return rights here.

If you wish to return a product you have ordered in our webshop, you can do that within 60 days of purchase. We offer free returns with DHL Express and Postnord. If the goods have been purchased from a reseller, they must be returned to the same place you bought them.

Please follow these steps to return a product:

1. Make sure the product is unused, has original packaging and tag. All parts and accessories must be included. We reserve the right to partially or not refund the return if these requirements are not met.
2. Go to our return page and follow the instructions.
3. Pack the product in suitable packaging for shipping. Place the delivery note inside the package.
4. Seal the package, then attach the return label you got from us. We will send this to you via email. If using the original packaging when returning, make sure the original shipping label is covered.
5. Parcels shipped with DHL Express must be dropped off at the nearest DHL drop-off point. Parcels shipped with PostNord can be dropped off at the local post office.
6. You will get a confirmation on email when your return is registered and approved.
7. We will refund you as soon as possible, within 30 days after receiving the returned product at the latest. If you haven't received your refund 30 days after we have received it, please send us an email.

Exchange

If you wish to exchange a product, you can do the following:

• Order a new product in the online store.
• Return the old product with these steps. We will refund you as soon as we receive the returned product.

Is return shipping free for products bought in your web shop?

We offer free returns, but the initial shipping cost is not refunded. If your purchase did not qualify for free shipping, and you had to pay for shipping, we will not reimburse the shipping cost should you choose to return the product. Returns are free if the goods are shipped with the approved return label issued by us. Non-stop dogwear does not refund expenses you otherwise will have in return shipping. Uncollected packages that are sent back to us unannounced, can be charged for return shipping.

The product has been damaged during transport, what should I do?

We are responsible for the product until it is delivered to you. If you have received a damaged product, please contact our customer service immediately, at the latest 48 hours within receiving the product if the product has been damaged under shipping. We will require an image of the damage, and a description of what is damaged or destroyed. Let us know within the deadline, and we will replace the product.

How long does it take to get reimbursed money from returns?

As soon as we receive the product you have sent in return to us, we will process the return and refund you through the same payment method you used to purchase the product.

If you have purchased the product with an invoice payment method, and already payed the invoice, including the product you regret and have returned, you will need to provide us the account number on which you will receive the refund. We reimburse you as soon as possible and at the latest within 30 days of receiving the returned product.