Product care

Product care will prolong the lifetime of your product.

Product care

• You should always rinse your product immediately after use if it’s dirty.
• We recommend keeping your products in a dry room when not in use, so that it may dry and air out.
• Your dog is likely to associate its gear with fun activities with you. You should therefore keep the gear away from your dog when not in use, to spare him/her from the temptation to bite it.
• We recommend hand washing for most of our products. Some products are also suited for machine washing. If so, that will be stated on the product page.
• Tumble drying is disadvised for all our products. Nor should they be left to dry on heating cables.
• If you have a specific question about a product from Non-stop dogwear or Non-stop, you should check out the product page. You can find the answer to the most frequently asked questions on all our product pages.
• If you have a question about a product, contact our customer service team. They can help you with your questions, even if you bought the product from a store.
• You can read more about the materials and technology we use

All our products include a two-year warranty.

All our products come with washing instructions on the product page under specifications.

Some products also have washing instructions on the product.

Harnesses

Washing instructions: Max 30 °C washing machine. Do not tumble dry.

Product Care: Harnesses get wet and dirty after training and trekking. We recommend that you rinse the harness when it gets dirty, and then hang it somewhere dry. You don't have to machine wash the harness every time you use it.

Belts

Washing instructions: Hand wash only.

Product Care: Hang the belt in a dry place after use. Rinse of dirt/gravel as needed.

Leash

Washing instructions: Max 30 °C washing machine. Do not tumble dry.

Product Care: Hang the leash in a dry place after use. Rinse of dirt/gravel as needed.

Collars

Washing instructions: Max 30 °C washing machine. Do not tumble dry.

Product Care: It is up to the individual whether your dog should wear his/her collar all day long, or remove it after use. If the collar is dirty after use, we recommend rinsing it and hanging it to dry.

Dog jackets

Washing instructions: Washing instructions vary between dog jackets, so we recommend checking the relevant product page before washing.

Product care: Hang in a dry place after use.

Booties

Washing instructions: After training, you can rinse the booties and hang them to dry.

Machine wash: Max 30 °C. Do not tumble dry.

Product Care: Booties are consumer goods. For extended duration you should:

• Trim you dogs claws often
• Flip the booties halfway through trips
• Choose the right bootie for your activity

Other products

Amundsen pack

Washing instructions: Hand wash only.

Product Care: The pack can get wet after many hours/days on the trail. Rinse as needed. Gravel and dirt might heap up in areas prone to chafing. Make sure to dry and air out the pack in between trips. Hang it up in a dry room.

Ly sleeping bag

Washing instructions: Close all zippers. Max 30 °C washing machine.

Product Care: The sleeping bag can get wet after many hours/days on the trail. Make sure to air it out properly in between trips. Hang it up in a dry room. When the sleeping is dry in can be put back in its sack.

Safe life jacket

Washing instructions: Hand wash only. Do not bleach. Do not tumble dry. Do not iron. Do not dry clean. Dry thoroughly after use. Store it in a dry place without direct sunlight.

Product Care: If your dog goes swimming in a place where the life jacket gets exposed to sand/gravel etc. we recommend you rinse it after use, and hang it in a dry room. The life jackets should also be rinsed after use in salt water.

Spare parts

Sustainability is important to us, and that's why parts prone to wear and tear in our products are replaceable. Extra gear and spare parts also allow you to adjust your favourite products after your specific needs and wishes. Click here to see our spare parts.

If you have any questions, contact our customer service team.